COVID Response

Wellbeing of Staff and Visitors

Exclude staff, volunteers and visitors who are unwell.

All staff have been instructed that they must not attend work with any symptoms of illness or general feelings of being unwell.

All contractors are required to declare that they don’t have any symptoms at the point of sign in.


Provide staff with information and training on COVID-19, including when to get tested, physical distancing and cleaning.

All staff are explained the COVID-19 information and training throughout their onboarding to the premise.

All staff have been briefed on the COVID-19 symptoms and instructions on when to get tested.

All staff have been briefed on physical distancing expectations with signage throughout the premise.

All staff are aware that high touch points are cleaned three times daily with Dettol or equivalent 70% alcohol sanitizing product.


Make staff aware of their leave entitlements if they are sick or required to self-isolate.

Staff are aware of their leave entitlements which is explained throughout their onboarding process.


Communicate regularly with staff to remind everyone that you should not attend work if unwell with respiratory symptoms or fever.

Encourage testing of all staff with symptoms in line with advice from NSW Health. If staff are unwell or have a temperature, they are asked to come to the office/floor. Staff are encouraged to get tested if they develop symptoms.


Encourage staff to access COVID-19 vaccination.

All staff are encouraged to get the COVID-19 vaccination.

Physical Distancing

Assign workers to specific workstations. If this is not practical, workstations and shared office equipment should be wiped down with disinfectant surface wipes between users.

All workers are assigned to a specific workstation/desk within the office.


Use flexible working arrangements where possible, such as working from home or other locations.

All staff have been instructed to work from home where possible.


Consider physical, distance or other controls to protect staff and visitors at physical interaction points such as counters or service desks, to maintain social distancing.

The Quantum Terminal strongly encourages physical / social distancing across all floors. 

Signage is located in all common areas reminding our community about distancing. 

Staff have been instructed to allow 1.5 meters of space when communicating with customers or team members.


Support 1.5m physical distancing where possible.

All staff have been briefed on physical distancing. 

Signage is located in all common areas reminding our community about 1.5m distancing.

All desks/workstations are 1.5m apart.


Use telephone or video platforms for essential meetings where practical.

All staff have been instructed to use telephone or video platforms for essential meetings

where practical.


Where reasonably practical, stagger start times and breaks for staff members to minimise the risk of close contact.

Consideration has been given to staff for them to apply alternate working hours. Review regular deliveries and request contactless delivery and invoicing where



Delivery protocols are in place.

Our staff must not breach the 1.5m social distancing requirement in any dealing with delivery drivers.


Ensure that people maintain physical distancing in lifts and lift waiting areas so far as reasonably practicable; display signs near lifts to advise and recommend physical distancing.

Elevator and lift lobby signage is in place to indicate limits. Limits on numbers of people permitted in lifts are displayed in the lift lobby and within lift cars. Staff have been requested to review office hours to avoid peak times lift/common areas.

Hygiene and Cleaning

Provide alcohol-based hand sanitiser at multiple locations throughout the workplace, including entry and exit points.

Hand sanitizers are available in the lobby, reception and common areas. The Quantum Terminal have use at minimum 70% alcohol-based hand sanitizer for all floors. All guests arriving to the floor will be encouraged to use the hand sanitizers.


Provide disinfectant surface wipes to clean workstations and equipment such as phones, keyboard and mouse.

Disinfectant surface wipes are provided to staff. Staff are briefed on disinfecting their phones, keyboard and mouse on an ongoing basis.


Clean surfaces thoroughly, particularly all high contact areas such as doors, handles, kitchen surfaces, bathroom surfaces, printers and lifts with appropriate cleaning agents.

Enhanced and higher frequency cleaning of common areas and high touch points has been implemented via our specialist cleaning services provider.


Ensure bathrooms are well stocked with hand soap and paper towels, and consider putting up posters with instructions on how to wash hands.

Bathrooms are well stock with hand soap and paper towels. Distancing reminders and handwashing signs are present.


Clean frequently used areas at least daily with detergent or disinfectant. Clean frequently touched areas and surfaces several times per day.

High touch points are cleaned three times daily with Dettol or equivalent 70% alcohol sanitizing product.


Maintain disinfectant solutions at an appropriate strength and use in accordance with the manufacturer’s instructions.

The Quantum Terminal have use at Dettol or equivalent 70% alcohol sanitizing product.


Staff are to wear gloves when cleaning and wash hands thoroughly before and after with soap and water.

Staff are briefed on hand hygiene and to wear gloves when cleaning. Gloves are provided in the kitchen for staff.


In indoor areas, increase natural ventilation by opening windows and doors where possible, and increase mechanical ventilation where possible by optimising air conditioning or other system settings (such as by maximising the intake of outside air and reducing or avoiding recirculation of air).

Air conditioning strategies have been reviewed and ample ventilation is being provided. Outside air rates per person are further boosted by lower occupancy at the present time.


Record Keeping

Use the NSW Government QR code system to collect an electronic record of the name, contact number and entry time for all staff, volunteers, visitors and contractors.

All staff and contractors to sign in upon arrival.

Processes must be in place to ensure that people provide the required contact information, such as by checking phones for the green tick to confirm they have checked in (keeping 1.5m physical distance between staff and patrons). QR codes should be clearly visible and accessible including at entrances to the premises.

All staff have been briefed to provide the required contact information. Concierge staff have been briefed to check phones for confirmation of check-in.

If a person is unable to provide contact details, for example due to age or language barriers, another person may provide contact details on their behalf. If it is not possible for check-in to occur, keep a record of the name, contact number and entry time for all staff, customers and contractors for a period of at least 28 days. These records must be provided in an electronic format such as a spreadsheet as soon as possible, but within 4 hours, upon request from an authorised officer.

Concierge staff will keep a record in a spreadsheet of staff, visitors and contractors who are unable to sign in via QR code. These records will be kept and provided upon request.


Cooperate with NSW Health if contacted in relation to a positive case of COVID-19 at your workplace, and notify SafeWork NSW on 131050.

Staff have been briefed to report any confirmed cases immediately to management for locally appropriate reporting and follow-up.

We’ve extended our EOFY offer for July

50% off list price*

*T&C apply.